Frequently Asked questions

Sending Money to Brazil

Can I deposit to any account in Brazil?

Yes. We deposit to any bank in Brazil. Please note that only account types 023 for C.E.F. bank are limited to certain deposit amounts.

How long does it take to get the payment in Brazil?

Your remittance will be available to the beneficiary in 1 business day. The deposit time can vary depending on the speed that the receiving banks take to process payments. It is worth remembering that holidays can affect this period.

Can directly pay bills in Brazil?

Unfortunately, we are not able to pay bills directly as we do not have access to the Brazilian banking system.

Can I pay with Real currency in Canada to deposit Real in Brazil?

No. As the currency of Canada is the Canadian dollar, we need to convert the Real to make the transfer later.

Bringing Money from Brazil

How can I bring money from Brazil to Canada?

For remittances from Brazil to Canada, we suggest contacting our partner in Brazil, Banco Rendimento, which is authorized by the Central Bank and operates in accordance with the rules of the Brazilian banking system.

Contact them email remessaexpressa@remessaexpressa.com.br and request information about the “Remessa Expressa” service to Canada.

It is important that you request that your payment be sent to Brasil Remittance in Toronto.

In one business day your payment will be here and we will deliver cash, in Canadian dollars, to you here at the counter, upon presentation of an original government-issued photo ID.

All fees are paid in Brazil. We do not charge any additional fees here, as we are a paying agent.

SENDING MONEY ONLINE

Do I need to be a client to use the online platform?

No. You can create a new account online. All registrations are verified and you will receive a confirmation email as soon as your account has been approved.

What credit cards do you accept?

We accept Mastercard, Visa, Discover & Maestro.

I have already opened my account online. Can you complete a transfer for me?

No. Employees don’t have access to create new transfers online. You must initiate the transfer on your end.

What are the payment options online?

At the moment, we accept E-mail Money Transfer and credit card payments.

For clients who already have a Pre-Authorized Debit contract with us, you can also select this option online.

All of my beneficiary information is already on my file with Brasil Remittance. How can I add them online?

Contact us (or send us a message on WhatsApp 1-866-588-0749) and someone at our branch can send you all beneficiary information to add to your online profile.

After opening my account online, do I have to wait for any confirmation before using the platform?

No. As soon as you finalize your registration, you will have access to the platform and can complete your transfer. All transfers will be pending approval, as the account needs to be verified and payment confirmed.

GENERAL QUESTIONS

What information do you need from the beneficiary in Brazil?

To make the deposit we need the full name, CPF, city of the branch/state, bank details (bank name, transit number, account number, and account type checking or saving), relationship to sender, and the reason for the transfer.

Can directly pay bills in Brazil?

Unfortunately, we are not able to pay bills directly as we do not have access to the Brazilian banking system.

What credit cards do you accept?

We accept Mastercard, Visa, Discover & Maestro.

How can I send an Email Money Transfer?

You must log in to your institution’s online banking and you will see Interac Email Money Transfer as one of the transfer options in your account. You will need our mail address and the amount to send.

A secret code or password will not be required as Brasil Remittance is signed up for a direct deposit.

For all transfers completed using the online platform, please send your e-transfer to payments@www.brasilremittance.com

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